Access Part – Return and Refund Policy

**Last updated:** 09/06/2026

This Return and Refund Policy applies to purchases made through **accesspart.com** by customers in the United States.

Because some products are supplied or fulfilled by local suppliers, return instructions may vary by product. Follow the instructions provided for your specific order.

1. Return window

You may request a return within ** 3 calendar days** after the date your order is delivered.

To qualify, the item must generally be:

– Unused, uninstalled, and in its original condition

– In its original packaging, with labels and accessories included

– Free from damage caused by installation, misuse, modification, contamination, or improper storage

– Accompanied by the order number and reason for the return

Some items may have different return rules stated on the product page or order confirmation. If those rules conflict with this policy, the product-specific rule will control where permitted by law.

2. Auto-parts fitment and compatibility

You are responsible for confirming that a product fits your vehicle before ordering or installing it. Use the vehicle selector and product fitment information, but verify compatibility with your vehicle’s year, make, model, engine, trim, part number, and other relevant specifications.

If you are unsure, contact us before ordering. We are not responsible for installation costs, labor charges, diagnostic fees, vehicle downtime, or other consequential costs arising from an incorrect fitment or installation.

Do not install or use a part if it appears damaged, incorrect, unsafe, or incompatible. Contact us before installation.

3. Items that may not be returnable

Unless required by law or approved by us in advance, the following may be non-returnable:

– Installed, used, altered, modified, or damaged parts

– Fluids, chemicals, opened care products, or items that cannot be safely resold

– Electrical or electronic parts that have been installed or tested

– Items damaged by improper installation or handling

– Custom, personalized, clearance, final-sale, or special-order products

– Items missing original packaging, components, or accessories

– Gift cards or digital products, if offered

4. Damaged, defective, incorrect, or missing items

Inspect your order promptly after delivery. Contact us at **[support@accesspart.com]** within **[ 2 ] days** if:

– The item arrived damaged

– You received the wrong item

– The item is defective

– A part, accessory, or package is missing

– The shipment appears tampered with

Send your order number, a description of the issue, and clear photos or video of the packaging, shipping label, and item. Do not dispose of the item or packaging until we provide instructions.

For a confirmed damaged, defective, incorrect, or missing item, we may offer a replacement, replacement component, repair where appropriate, store credit, or refund, depending on the circumstances and supplier availability.

5. How to request a return

Before sending anything back, email ** support@accesspart.com ** with:

– Order number

– Customer name and email address

– Product name and SKU, if available

– Reason for the return

– Photos or video when the item is damaged, defective, or incorrect

Do not send a return to a supplier, warehouse, or address found on the shipping label unless we specifically authorize it. Some orders may require a return address different from the address on the package.

We will review the request and, if approved, provide return instructions and any required return authorization. Unauthorized returns may be delayed or refused.

6. Return shipping costs

– For a change-of-mind, incorrect-fitment, or unwanted-item return, the customer is responsible for return shipping unless we agree otherwise.

– For an item that arrived damaged, defective, incorrect, or incomplete, we will provide the remedy required by applicable law and may provide a prepaid return label or reimburse reasonable return shipping when approved in advance.

– We are not responsible for packages returned without tracking or to an unauthorized address.

7. Refunds

After the returned item is received and inspected, we will notify you whether the return is approved.

If approved, the refund will be issued to the original payment method unless we agree to another lawful remedy. The refund may include the eligible product price and may exclude original shipping charges, expedited shipping charges, return shipping, duties, taxes, or other non-refundable charges where permitted by law.

Refunds are normally initiated within **[ 3-5 ] business days** after approval. Your bank or card issuer may require additional time to post the refund.

If a return does not meet the eligibility requirements, we may deny the refund, reduce the refund where permitted by law, or return the item to you at your expense.

8. Exchanges and replacements

Exchanges and replacements depend on product availability. If the same item is unavailable, we may offer a refund, store credit, or a comparable replacement with your approval.

For dropshipped products, replacement timing depends on supplier inventory and shipping availability.

9. Order cancellation

You may request cancellation by contacting **[support@accespart.com]** as soon as possible after ordering. We cannot guarantee cancellation once an order has been processed, shipped, or transferred to a supplier for fulfillment.

If cancellation is not possible, use the return process after delivery. A return shipping charge or other deduction may apply to an approved change-of-mind return where permitted by law.

10. Shipping delays, lost packages, and refused deliveries

Estimated delivery dates are estimates, not guarantees, unless expressly stated otherwise. Delays may result from supplier processing, carrier operations, weather, incorrect addresses, or events outside our reasonable control.

Contact us if tracking shows no movement for **[3] days** or if an order appears lost. We may investigate with the carrier or supplier before approving a replacement or refund.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges, return costs, or delays caused by an incorrect address may be charged where permitted by law.

11. Manufacturer warranties

Some products may include a manufacturer’s or supplier’s warranty. Where applicable, we will explain how to submit a warranty claim. A warranty may have separate eligibility rules, time limits, exclusions, and documentation requirements.

This policy does not limit any non-waivable rights or remedies provided by applicable law.

12. Contact us

Returns/support email:  support@accesspart.com

Return address: Contact Support

Phone: +1 (916) 693-5039